FAQs

In this General FAQs section, you can find our answers on the following topics:
Can't find a topic for your inquiry? Please contact us here for more details.

1) WHAT PRODUCTS DO YOU CARRY?

 We are the leading supplier for pastry & bakery ingredients, utensils, and equipment. For more information about us, please visit this page.

2) WHERE ARE YOU LOCATED? 

 Our business address: No. 30, Jalan Bakawali 54, Taman Johor Jaya, 81100, Johor Bahru, Johor.
3) WHAT ARE YOUR BUSINESS HOURS? 

 Weekdays - 8.30am to 5.30pm 
(closed for lunch from 1.00pm to 2.00pm daily) 

 Saturdays - 8.30am to 1.00pm 

 Sundays & Public Holidays - closed 

 [Update 18.03.2020 - Business schedule may change due to MCO - please click here] 


1) HOW DO I MAKE A PURCHASE? 

2) HOW DO I CHECK FOR MY ORDER STATUS?
Once we have received your order(s), we will review and check for your stock availability. If orders are submitted outside of our working hours, we will respond in our next working day. 

Our sales personnel will then proceed to correspond with you on the stock availability and delivery estimate. An official quotation with the payment details will be sent to you for your final review.

Once confirmed, please make your payment in full and send us the payment receipt as proof of purchase. Once the transaction is completed, your goods will be on their way. 

 >>>Also click here for delivery estimates

Alternatively, you can choose to follow up with us on our social media platforms or contact our direct line. We will respond to you as soon as possible within our working hours.

3) WHAT ARE THE PAYMENT METHODS AVAILABLE?

[updated 18.03.2020]

 Due to the current COVID-19 pandemic, we will only accept payment via online transfer.




1) CAN I AMEND/CANCEL THE ORDER PRIOR TO PAYMENT? 

Yes, you can cancel/amend the quantity of the items prior to making payment when you are reviewing our official quotation. 

Please contact our sales personnel to liaise regarding your orders.

2) WHAT ABOUT AFTER I MADE THE PAYMENT? 

If the product is our regular or stocking item in our warehouse, you can make the cancellation provided it is not en-route for delivery. 

If the product is based on request only (our non-regular/non-stocking item and is shipped-in specifically for you), we will not accept any cancellations for these orders if the item is already en-route or in production.
1) REFUND POLICY 

Our refund period takes any time between 7 to 30 working days. 

Alternatively, you can convert it to "temporary credit" and choose to contra the payment in your next purchase. Please liaise with our salesperson for this option. 

2) I RECEIVED MY ITEM BUT IT IS DAMAGED/EXPIRED, WHAT SHOULD I DO? 

Is it damaged/expired on delivery? 

Please inspect the condition of your goods upon arrival and witnessed by our delivery person. You have the right to reject and return the goods on the spot if your goods are unsatisfactory.

 Note: Please only sign the invoice after a thorough inspection of goods as otherwise 

Is the content damaged after you opened even though the packaging is in good condition? 

In this case, please take a clear photo of the damage and immediately send to us for further action. Enclose together your sales invoice number, total quantity damaged & the batch number or expiry date of the product as proof.  

We will launch an investigation on the extent of the damage for record-keeping and traceability purposes and may require additional information including a proof of your storage conditions, or to the extent a site visit to your establishment if the damage is severe. 

Our goods returnable period is valid for up to 3 days from the date of purchase provided sufficient proof is provided. 




1) DO YOU OFFER DELIVERY SERVICES? 
Our delivery route and areas of coverage are indicated below.
[Update 18.03.2020] - delivery to Desaru may be interrupted during the COVID-19 period.  

 2) WHAT ABOUT OTHER PARTS OF JOHOR?

Within Johor (other areas outside of Johor Bahru & Desaru or as stated in Q1)  

We engage domestic courier services (mainly Poslaju, GDEX, or ABX), and postage charges are calculated as per parcel weight by individual companies and billed separately. 

Only dried and non-perishable items are recommended to be purchased by courier. Please avoid purchasing frozen/chilled goods if you are considering to purchase via courier. 

 We will not be held responsible for the quality damage inflicted during transit. 

No handling fees chargeable. 

3) CAN I SELF PICK UP? 

 Self pick-up 

 Same day pick-up is possible within our working hours. 

 Our salesperson will liaise on the stock availability. 

 If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.



If you are a business-owner interested to purchase in bulk and frequently with our company, we also offer a 30 to 45 days credit term and free transport & delivery services*

 Please contact us via email for more details. 

 *T&Cs applied

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